If Roquemore & Roquemore, Inc. is calling you, contacting your employer, or searching for a vehicle tied to a defaulted auto loan, you’re dealing with a company built around collateral recovery, not a typical call-center collector. That distinction matters, because federal debt collection law still applies to how the company and its agents can contact you. This guide explains who Roquemore is, how the company operates, and what your rights are if its tactics cross a legal line.
Who Is Roquemore & Roquemore, Inc.
Roquemore & Roquemore, Inc. is a collateral recovery, skip-tracing, and vehicle remarketing company that primarily serves credit unions and auto finance lenders, according to the company’s own site. Unlike a standard debt collection agency, Roquemore’s core business is locating vehicles tied to defaulted loans and coordinating their recovery, not making outbound calls to collect payment directly.
The company was founded in 1985 in Dallas, Texas, focused on locating missing collateral and managing the repossession lifecycle for credit unions, according to Kinderhook Industries’ press materials and PitchBook’s company profile. On January 21, 2016, the company was acquired by Primeritus Financial Services, Inc., a portfolio company of the private equity firm Kinderhook Industries, according to Primeritus’s own announcement. Today, the Roquemore brand operates as “Primeritus Specialized,” under the broader Primeritus Financial Services corporate umbrella.
- Founded: 1985, Dallas, Texas
- Parent company: Primeritus Financial Services, Inc. (acquired 2016)
- Headquarters: 310 E I-30, Suite 200, Garland, TX 75043
- Phone: (800) 500-7855
- Business type: Skip tracing, repossession management, vehicle remarketing
How Roquemore Operates
Roquemore describes its process as a “Single System Solution,” an integrated technology platform that tracks an account from initial assignment through final vehicle recovery, according to the company’s technology page. The business breaks down into three main functions:
- Skip tracing: Using data analytics and investigative research to locate debtors and the vehicles securing their loans.
- Repossession management: Roquemore does not physically repossess vehicles itself. Instead, it dispatches and audits a nationwide network of independent, licensed recovery agents, according to the company’s repossession management page.
- Remarketing and bankruptcy coordination: Managing the resale of recovered vehicles and handling recovery logistics for accounts in active bankruptcy.
Because Roquemore coordinates recovery on behalf of a lender rather than performing the repossession directly, consumers sometimes struggle to identify who is actually calling them. That’s often the first source of confusion, and sometimes friction, in these cases. This division between the entity that orders recovery and the agents who carry it out mirrors a pattern seen more broadly in the debt recovery industry, as described in this general overview of how loan apps and debt recovery agents operate.
Why Is Roquemore Calling You
Roquemore is calling you because a credit union or auto lender has assigned your account for skip tracing or collateral recovery, typically after a loan default. In our practice, we request the assignment agreement between the lender and Roquemore on every file like this, because the scope of what Roquemore was authorized to do, and how it went about doing it, often determines whether a consumer has a viable claim.
Being contacted by Roquemore does not necessarily mean your vehicle is about to be repossessed. It typically means the company is trying to locate you, confirm your address, or determine where the vehicle is kept.
Common Complaints Against Roquemore
Consumers have reported the following patterns, according to consumer protection resources including the Agruss Law Firm, SoloSuit, and the Consumer Law Firm Center:
- Third-party disclosure: Allegedly contacting family members, friends, or coworkers and disclosing details of the consumer’s auto debt, rather than simply asking for help locating the consumer.
- Repeated or automated calling: Allegedly continuing to call, including with automated systems, after being told the number reached is a wrong number.
- Deceptive statements: Allegedly making false or exaggerated threats about an imminent repossession or contacting family members inappropriately.
These are allegations reported by consumers and consumer law firms, not proven facts in every case. If any of them describe what happened to you, the calls or messages themselves are usually the evidence that matters most.
Is Roquemore a Legitimate Company
Yes. Roquemore & Roquemore, Inc. is a real, operating company within the auto finance industry, now functioning as part of Primeritus Financial Services. It maintains an active Better Business Bureau profile reflecting decades of operating history, with a comparatively low complaint volume relative to typical credit card debt collectors. Being a legitimate, licensed business does not mean every collection or recovery tactic used on a given account is lawful. Because Roquemore participates in recovering debts tied to consumer credit, it can be, and has been, named as a defendant in federal FDCPA litigation, according to the Consumer Law Firm Center.
Has Roquemore Been Sued Before
Yes. Public dockets, including PACER (Public Access to Court Electronic Records), show that Roquemore & Roquemore, Inc. has been named in a large number of federal and state lawsuits over its decades of operation, according to research compiled by the Agruss Law Firm. The full volume is too large to list exhaustively, but publicly available filings include:
- McQueen v. Roquemore & Roquemore, Inc., U.S. District Court for the Southern District of New York, Case No. 1:14-cv-09037. Filed as federal civil consumer protection litigation.
- Indiana Members Credit Union v. Wakley v. Roquemore & Roquemore, Inc., et al., U.S. District Court for the Southern District of Indiana, Case No. 1:06-cv-01503. A third-party counterclaim dispute involving asset recovery management.
- Rodriguez, Rolando v. Roquemore & Roquemore, New York Supreme Court, Bronx County, filed June 24, 2019, docketed as a commercial and trade contract dispute.
In our practice, this kind of litigation history tells us where to focus when we open a new Roquemore file, specifically the assignment paperwork, call scripts, and any communications sent to people other than the account holder. Consumers looking for a case tied to their own account can search PACER directly using “Roquemore & Roquemore, Inc.” as the party name.
Two additional publicly indexed case records referencing this matter are on file at FindLaw’s Georgia Supreme Court archive and Justia’s Texas Court of Criminal Appeals archive. Consumers should review these directly to confirm relevance to their own situation, as the underlying subject matter of each is not detailed here.
What to Do if Roquemore Contacts You
Confirm What They’re Asking For
Determine whether Roquemore is trying to locate you, locate the vehicle, or has already scheduled a recovery. The appropriate response differs depending on which of these is happening.
Document Every Contact
Keep a written log of every call, voicemail, and any contact made with family, friends, or your employer. If a third party was told about your debt, note exactly what was said and by whom.
Do Not Ignore Repossession Notices
If your lender has already defaulted your loan, a phone call from Roquemore doesn’t create new legal obligations, but ignoring it doesn’t stop a lawful repossession either. Contact your lender directly to understand your account status.
Send a Written Objection to Improper Contact
If Roquemore disclosed your debt to a third party or continued calling after being told they reached a wrong number, a written objection creates a paper trail. That kind of contact, if it happened, may support an FDCPA claim.
Talk to a Consumer Protection Attorney
If you believe Roquemore’s tactics went beyond locating a vehicle, into harassment or improper disclosure, The Wood Firm PLLC reviews these cases on contingency. Call +1-844-638-1122 for a free case review.
Roquemore Corporate and Contact Details
- Headquarters: 310 E I-30, Suite 200, Garland, TX 75043
- Corporate oversight: Nashville, TN, via Primeritus Financial Services
- Phone: (800) 500-7855
- Official portal: Roquemore contact page and Primeritus Specialized Roquemore portal
Frequently Asked Questions
Is Roquemore & Roquemore a debt collector or a repossession company
Neither, exactly. Roquemore coordinates skip tracing and recovery logistics on behalf of lenders, and dispatches independent licensed agents to physically recover vehicles. It has still been named in FDCPA litigation because that recovery process involves consumer debt.
Can Roquemore tell my employer or family about my debt
Generally no. Federal law allows contact with third parties only to locate you, not to disclose the nature or amount of your debt. If Roquemore disclosed debt details to someone else, that may be a violation worth reviewing.
Does a call from Roquemore mean my car is about to be repossessed
Not necessarily. It often means the company is trying to confirm your location or the vehicle’s location. Contact your lender directly to confirm your account status.
Who owns Roquemore & Roquemore now
Roquemore operates as “Primeritus Specialized” under Primeritus Financial Services, Inc., following a 2016 acquisition backed by Kinderhook Industries.
Has Roquemore been sued before
Yes. Public court dockets show hundreds of federal and state filings against the company over its decades of operation, most commonly alleging FDCPA violations, wrongful repossession conduct, or harassment.
What should I do if Roquemore keeps calling after reaching a wrong number
Document each call, including the date and number. Continued calling after being told they reached the wrong person may violate federal law and is worth reviewing with an attorney.
Jeff Wood represents consumers exclusively, never creditors or collectors. He holds federal court admissions in 9 districts, including all courts of AR, CO, NM, and TX. He practices from Little Rock, AR.
