Scranton Recovery Group is calling about a credit card, medical bill, or personal loan — and consumers have reportedly described calls that came before any written notice arrived. According to BBB records, the agency is not accredited and draws consumer complaints related to aggressive communication tactics. If that matches your situation, call +1-844-638-1122 for a free case review.
Key Takeaways
- Scranton Recovery Group LLC is a third-party debt collection agency based in Depew, New York, incorporated in June 2018. They collect credit card debts, medical bills, and personal loans.
- The agency is not BBB accredited and has drawn consumer complaints, reportedly including allegations of aggressive calls and pressure tactics.
- One federal lawsuit is documented against the agency: Bell v. Scranton Recovery Group LLC, 1:22-cv-00157 (W.D.N.Y.), alleging FDCPA violations.
- Scranton Recovery Group is a separate company from Ability Recovery Services LLC, which operates from Scranton, Pennsylvania. The name similarity creates confusion — confirm the address on any letter before acting.
- FDCPA violations carry statutory damages up to $1,000 per case plus attorney fees. No upfront payment is required to pursue a claim.
- The Wood Firm PLLC handles consumer protection cases on contingency — if Scranton Recovery Group violated federal law, they pay our fees.
Free Case Review: +1-844-638-1122
Who Is Scranton Recovery Group?
Scranton Recovery Group LLC is a third-party debt collection agency incorporated in June 2018. The agency operates out of Depew, New York, a suburb of Buffalo, and collects on credit card debts, medical bills, and personal loans. According to BBB records, the agency is not accredited, and Director of Operations Derrick Hilson leads the company’s collection operations.
Scranton Recovery Group purchases delinquent accounts from original creditors at a fraction of face value and then pursues consumers for the full balance. That purchase process matters: the agency must be able to document the chain of title from the original creditor to themselves. When that documentation is incomplete or absent, the collector may lack legal standing to collect.
- Address: 6348 Transit Rd, Suite 3, Depew, NY 14043
- Phone: (833) 368-4692 | 833-368-4692 | +1-833-368-4692 | 8333684692 | (888) 333-1814 | 888-333-1814 | +1-888-333-1814 | 8883331814
- Key Executive: Derrick Hilson, Director of Operations
- Incorporated: June 7, 2018
- BBB Profile: Scranton Recovery Group BBB listing
Phone Numbers Scranton Recovery Group Uses
Scranton Recovery Group uses the following numbers, which consumers have reported on complaint platforms. If either appears on your caller ID, document the date, time, and content of every call.
Reported number — (833) 368-4692:
- 833-368-4692
- (833) 368-4692
- +1-833-368-4692
- 8333684692
Reported number — (888) 333-1814:
- 888-333-1814
- (888) 333-1814
- +1-888-333-1814
- 8883331814
Consumers have reported both numbers in connection with collection calls about credit and medical debts. If you receive calls from unrecognized numbers alongside these, note those as well — collectors sometimes rotate outbound lines, and a call log with multiple numbers strengthens a harassment frequency claim under 15 U.S.C. § 1692d.
Is Scranton Recovery Group the Same as Ability Recovery Services
No. Scranton Recovery Group LLC (Depew, NY) and Ability Recovery Services LLC (DuPont, PA) are two separate companies. The name overlap causes significant consumer confusion, particularly for people searching for debt collectors in the Scranton, Pennsylvania area.
Ability Recovery Services has operated since 2005 and maintains a mailing address at PO Box 4262, Scranton, PA, according to BBB records.
That agency specializes in healthcare, higher education, and utility debts. Scranton Recovery Group, by contrast, is a newer agency incorporated in 2018 and based in western New York. If your debt relates to a medical account or student loan from a Pennsylvania provider, check the letterhead address carefully before taking action.
In our practice, we see consumers send dispute letters to the wrong entity because of this name confusion — and a dispute sent to the wrong address does not stop the clock on your validation window. Confirm the full company name and mailing address before sending any written response.
Why Is Scranton Recovery Group Calling You?
Scranton Recovery Group is calling you because a creditor assigned or sold your account to them for collection. The agency collects on credit card balances, medical bills, and personal loans, which means the underlying debt could originate from a bank, a healthcare provider, or a lending institution.
If you do not recognize the debt, that matters. Scranton Recovery Group must send a written validation notice within five days of first contact, identifying the creditor, the amount owed, and your right to dispute within 30 days. If no notice arrived within that window, or if the notice named a creditor you do not recognize, those facts are worth preserving.
Has Scranton Recovery Group Been Sued
Yes. Scranton Recovery Group has faced federal litigation for alleged FDCPA violations.
- Bell v. Scranton Recovery Group LLC, No. 1:22-cv-00157 (W.D.N.Y.) — plaintiff alleged unlawful debt collection practices in violation of the Fair Debt Collection Practices Act.
When we open a Scranton Recovery Group file, we pull the debt assignment records to confirm the agency actually owns the account it is collecting on. Agencies incorporated as recently as 2018 that purchase consumer debt frequently carry documentation gaps — a missing bill of sale or an assignment that does not trace back to the named original creditor can defeat a collection claim entirely.
Is Scranton Recovery Group a Scam
Scranton Recovery Group is a real, licensed debt collection agency — but licensed does not mean every tactic is legal. The agency was incorporated in 2018 and operates from a documented physical address in Depew, New York. It is not an impersonation operation.
That said, the agency is not BBB accredited, and consumers have allegedly reported aggressive call patterns and pressure tactics in complaint filings. A collector being legitimate does not exempt its conduct from FDCPA scrutiny — any single call outside permitted hours, any threat without legal basis, or any failure to identify the caller as a debt collector may constitute a standalone federal violation.
Is Scranton Recovery Group Banned by the FTC
No. Scranton Recovery Group has not been the subject of a Federal Trade Commission enforcement action or operating ban. The agency operates under standard collection licensing requirements.
The absence of an FTC action does not mean the agency operates without legal risk. Private FDCPA litigation — like Bell v. Scranton Recovery Group LLC — is the primary mechanism for holding collection agencies accountable for individual violations.
If the agency called before 8 a.m. or after 9 p.m., used abusive language, failed to disclose that the call was from a debt collector, or contacted your employer without authorization, each of those acts carries independent federal liability regardless of FTC history.
How The Wood Firm PLLC Helps Stop Scranton Recovery Group Debt Harassment
When we open a Scranton Recovery Group file, we examine four things first: the timestamp of the first call relative to the validation notice date, the call frequency log across all numbers the agency used, the debt purchase documentation tracing the account from the original creditor to Scranton Recovery Group, and any recorded or transcribed messages to check whether the caller identified itself as a debt collector.
For an agency incorporated as recently as 2018, chain-of-title documentation is where we most often find actionable gaps — a bill of sale that does not name the consumer’s account, or an assignment that skips a servicer, can undermine the collector’s right to collect at all. The Wood Firm PLLC has never represented a creditor or collection agency, so every file we open comes from the consumer’s side.
The firm handles FDCPA cases on contingency. You pay nothing up front, and if Scranton Recovery Group violated federal law, the statute requires them to pay our fees. After you call, we review the facts, identify the specific provisions at issue, and explain your options plainly. Reach the firm at +1-844-638-1122 to start that conversation.
If Scranton Recovery Group called before your written notice arrived, used abusive language, or contacted you outside permitted hours, that documentation supports a federal claim. Visit our contact page or call +1-844-638-1122 for a free case review. The Wood Firm PLLC handles these cases on contingency — if they violated federal law, they pay our fees.
Frequently Asked Questions
Is Scranton Recovery Group a real company
Yes. Scranton Recovery Group LLC is a real debt collection agency incorporated in June 2018 and based in Depew, New York. Being a legitimate company does not shield its conduct from FDCPA liability.
Why is Scranton Recovery Group calling you
Scranton Recovery Group is calling because a creditor assigned or sold your account to them. They collect credit card debts, medical bills, and personal loans. If you do not recognize the debt, request a written validation notice before making any payment.
What numbers does Scranton Recovery Group call from
Documented numbers include (833) 368-4692 and (888) 333-1814. Log every call with the date, time, and number — frequency records are the foundation of a harassment claim under the FDCPA.
Is Scranton Recovery Group the same as Ability Recovery Services
No. These are two separate agencies. Ability Recovery Services is based in DuPont, Pennsylvania, and has operated since 2005. Scranton Recovery Group operates out of Depew, New York. Check the mailing address on any letter before responding.
Can Scranton Recovery Group sue you
Yes. Scranton Recovery Group can file a civil lawsuit to collect a debt. If you receive a court summons, response deadlines are firm and ignoring them allows a default judgment. Contact an attorney before the deadline passes.
Can Scranton Recovery Group garnish your wages
Only after obtaining a court judgment. The agency must file a lawsuit, serve you properly, and win before pursuing garnishment. Threats of garnishment before a judgment may themselves violate the FDCPA.
What should you do if Scranton Recovery Group called before sending a written notice
Document the date of the first call and compare it to the date on any letter you received. A validation notice must arrive within five days of first contact. A gap there may constitute an FDCPA violation worth reviewing with an attorney.
What Happens After You Call Us About Scranton Recovery Group
The first call takes about fifteen minutes. We review the call history, any written notices, and the debt details you have available. If the facts support a claim, we open the file and take it from there — at no cost to you. Scranton Recovery Group pays our fees if they violated federal law. Call +1-844-638-1122 to get started.
Jeff Wood represents consumers exclusively — never creditors or collectors. He holds federal court admissions across 9 districts, including all courts of AR, CO, NM, and TX. He practices from Little Rock, AR.
