Recovery Solutions Group, LLC is calling if you have received vague voicemails from “RSG” that never identify the company or explain the reason for the call. That is the single most common BBB complaint against this Delaware-based agency. Federal law requires collectors to clearly identify themselves and the purpose of every call, and a voicemail that fails to do so may itself be a violation.
Key Takeaways
- Recovery Solutions Group, LLC is a debt collector at 1008 Mattlind Way, Milford, DE 19963, incorporated Feb 16, 2012, BBB-accredited since March 2021 with an A+ rating. CEO: Bill Richards.
- RSG specializes in commercial (B2B) debt, including fire and water restoration, HOA assessment recovery, and merchant cash advance recovery. Most positive BBB reviews come from business clients, not consumers.
- BBB complaints describe a pattern of vague voicemails from “RSG” that never identify the company name, the reason for calling, or the debt in question, including from consumers with no outstanding debts.
- You may be entitled to up to $1,000 per FDCPA violation and $500 to $1,500 per unauthorized robocall.
- The Wood Firm PLLC works on contingency. You pay nothing unless we win.
Free Case Review: +1-844-638-1122
Who Is Recovery Solutions Group?
Recovery Solutions Group, LLC (RSG) is a debt collection agency headquartered at 1008 Mattlind Way, Milford, Delaware 19963. The company was incorporated on February 16, 2012, as RSG Group, LLC.
RSG is led by CEO Bill Richards and General Manager Michelle Shaw. The company is BBB-accredited since March 22, 2021 with an A+ rating, and it is a member of the Restoration Industry Association, reflecting its focus on fire and water damage restoration debt.
In our practice, we always check whether a positive BBB rating reflects the business clients who hired an agency or the consumers who were contacted by it. RSG’s A+ rating and 4.35-star average come almost entirely from the former, while its 22-plus complaints come from the latter.
RSG markets itself as a commercial debt specialist offering AR management, business process outsourcing, fire and water debt recovery, HOA assessment recovery, merchant cash advance recovery, and international commercial collections.
- Also Known As: RSG Group, RSG, Recovery Solution Group, RSG Group LLC, RSG Collections, RecSol Recovery Solutions, and rsgcollect.com
- Not the Same As: Asset Recovery Solutions, Debt Recovery Solutions, Direct Recovery Solutions, Rent Recovery Solutions, and Dynamic Recovery Solutions, which are entirely separate companies
- Website: rsgcollect.com
Recovery Solutions Group Phone Numbers
Recovery Solutions Group contacts consumers primarily from one confirmed number.
- Phone: (302) 241-0686 | 302-241-0686 | 302.241.0686 | 3022410686
RSG may use additional numbers not yet documented here. Document every call: date, time, number, and what was said. Do not delete voicemails, especially vague ones that fail to identify the caller as a debt collector.
Why Is Recovery Solutions Group Calling You?
RSG is calling because a creditor, typically a business rather than a consumer lender, assigned your account for third-party collection. Based on RSG’s stated services, the original debt is most likely from one of these sources.
- Fire or water damage restoration. RSG collects insurance deductibles and unpaid balances from homeowners who had restoration work done after fire, flood, or water damage.
- HOA assessments. RSG collects delinquent homeowner association fees and special assessments on behalf of HOA boards and property managers.
- Merchant cash advance. RSG lists merchant cash advance recovery as a specialty, so a defaulted MCA may route to RSG.
- General commercial debt. RSG also handles standard business-to-business collections from any commercial transaction.
Do not pay before verifying. Request debt validation in writing within 30 days of first contact, and review what to do when a debt collector contacts you.
Is Recovery Solutions Group a Scam?
No. RSG is a legitimate debt collector incorporated in Delaware, BBB-accredited since 2021, with an A+ rating and named management. It is not a scam.
Its BBB reputation is built almost entirely on reviews from business clients who hired RSG to collect on their behalf, not from consumers on the receiving end of collection calls. The B2B versus consumer distinction matters legally, since FDCPA protections are more limited for business debt than for personal debt.
Is Recovery Solutions Group Banned by the FTC?
No. Recovery Solutions Group has not been banned by the FTC.
In our practice, we treat the absence of an FTC ban as no guarantee of compliance, especially given the volume of consumer-side BBB complaints describing vague, unidentified voicemails.
The BBB Complaint Pattern: Vague Voicemails From “RSG”
The most revealing RSG complaints do not involve threats or abusive language. They involve a simpler violation: failing to properly identify the caller.
One BBB complaint describes a consumer receiving voicemails from someone at “RSG” for over a month. The caller never stated the purpose of the call, never gave the company’s full name, and never disclosed the nature of any debt. The consumer, who reported an 807 credit score and no outstanding debts, wrote that they wanted to know why they kept being contacted.
Under federal law, a debt collector must clearly identify itself as a debt collector in every communication. A voicemail that says only a first name and “from RSG” without disclosing the collection purpose may violate the FDCPA’s mini-Miranda disclosure requirement.
How to Stop Recovery Solutions Group
1. Request Debt Validation
Send a certified letter to Recovery Solutions Group, LLC, 1008 Mattlind Way, Milford, DE 19963, within 30 days of first contact. Demand the original creditor, debt date, itemized balance, and proof. See our debt validation guide.
2. Determine If This Is B2B or Consumer Debt
If RSG is collecting a personal obligation, such as a medical bill, HOA fee, or personal restoration invoice, you have full FDCPA protection. If the debt is from your business, FDCPA protections may be more limited, though state consumer protection laws may still apply.
3. Document Every Contact
Save every voicemail and write down the date, time, number, and exact words used. If the caller gave only a first name and “from RSG” without disclosing the collection purpose, note that specifically.
4. Send a Cease-and-Desist
Send certified mail to the Milford, DE address. After receipt, RSG may only contact you to confirm cessation or notify you of legal action. Review what to say and not say to a collection agency.
5. Call an Attorney
Once RSG knows you have representation, contact routes through your attorney. The Wood Firm PLLC stops contact within 48 hours in most cases.
Can Recovery Solutions Group Sue Me or Garnish My Wages?
RSG can sue you if the debt is valid and within the statute of limitations. Delaware allows 3 years for most consumer debts, though a different state’s statute may apply if the original creditor is elsewhere.
RSG cannot garnish your wages without a court judgment. Any threat of immediate garnishment without a court order is a federal violation.
How to Remove RSG From Your Credit Report
- Debt is not yours: dispute with all three bureaus. The BBB complaint pattern shows consumers with no outstanding debts being contacted by RSG.
- Balance is inaccurate: dispute with documentation from the original creditor.
- RSG never validated: reference the unanswered validation request in your bureau dispute letter.
- Pay-for-delete: negotiate written deletion before paying.
Inaccurate reporting gives you a separate FCRA claim. Learn about your credit reporting rights.
How The Wood Firm PLLC Can Help You
When RSG leaves voicemails that fail to identify the collection purpose, contacts consumers about debts they do not owe, or applies B2B collection pressure to a consumer account, those are actionable claims under the FDCPA, FCRA, and TCPA.
The Wood Firm PLLC has handled these cases exclusively since 2011 and has never represented a creditor. You pay nothing upfront, and contact typically stops within 48 hours. Learn about how we work for you and why clients choose us. Call +1-844-638-1122 for a free case review.
Has Recovery Solutions Group crossed the line with you? Visit our contact page or call +1-844-638-1122 for a free case review. The Wood Firm PLLC handles these cases on contingency. If Recovery Solutions Group violated federal law, the company pays our fees.
Frequently Asked Questions About Recovery Solutions Group
Who is Recovery Solutions Group?
A Delaware-based commercial debt collector at 1008 Mattlind Way, Milford, DE 19963, incorporated in 2012 and BBB-accredited since 2021 with an A+ rating. It specializes in B2B collections, including fire and water restoration, HOA fees, and merchant cash advances.
Is Recovery Solutions Group a scam?
No. RSG is a legitimate, BBB-accredited collector. Most positive reviews come from business clients who hired RSG, while consumer-side complaints describe vague voicemails and contact about debts that do not exist.
Why does RSG keep calling but never say why?
BBB complaints describe a pattern of voicemails from “RSG” that fail to identify the company name, the debt, or the collection purpose. That failure to identify may itself violate the FDCPA’s mini-Miranda disclosure requirement.
What does RSG collect?
Primarily commercial debt, including fire and water restoration balances, HOA assessments, merchant cash advances, and general B2B collections. Full FDCPA protections apply when RSG collects personal debts like HOA fees.
Can RSG sue me?
Yes, if the debt is valid and within the statute of limitations. Delaware allows 3 years for most consumer debts.
Can RSG garnish my wages?
Only with a court judgment. Any threat of immediate garnishment without a court order is a federal violation.
What is the RSG phone number?
(302) 241-0686 is the main confirmed number. Document every call, since RSG may use additional numbers.
Take Action Against Recovery Solutions Group Today
If RSG is leaving vague voicemails, calling about debts you do not owe, or applying B2B pressure to a personal account, you have enforceable rights. Document what you have received and check how many times a collector can legally call per day.
The Wood Firm PLLC has handled consumer protection cases exclusively since 2011 and works on contingency. Call +1-844-638-1122 for a free case review, browse our list of collection agencies, review our practice areas, or file with the CFPB.
Jeff Wood represents consumers exclusively, never creditors or collectors. He has practiced FDCPA, FCRA, and TCPA law for more than 15 years. He practices from Little Rock, AR.
