If Recovery Solutions Group is calling you and leaving vague voicemails that never identify the company or explain why they are calling, you are not alone.
That is the single most common BBB complaint against this agency. Consumers report receiving repeated messages from someone at “RSG” with no context, no company name, no account reference, and no way to reach the caller when they return the call.
Recovery Solutions Group, LLC (also known as RSG Group, RSG, or Recovery Solution Group) is a legitimate Delaware-based debt collector. But federal law requires collectors to clearly identify themselves and the purpose of their call. Leaving ambiguous voicemails that do not disclose the caller is a debt collector may itself be a violation.
If RSG has crossed the line with you, call +1-844-638-1122 for a free case review. The Wood Firm PLLC works on contingency. RSG pays our fees if we win.
Also searched as: Recovery Solutions Group LLC, RSG Group LLC, RSG Collections, Recovery Solution Group, RecSol Recovery Solutions, Recovery Solutions, and rsgcollect.com. Not to be confused with Asset Recovery Solutions, Debt Recovery Solutions, Direct Recovery Solutions, Rent Recovery Solutions, or Dynamic Recovery Solutions, which are entirely separate companies.
Key Takeaways
- Recovery Solutions Group, LLC is a debt collector at 1008 Mattlind Way, Milford, DE 19963. Incorporated Feb 16, 2012. BBB-accredited since March 2021. A+ rating. CEO: Bill Richards. Phone: (302) 241-0686.
- RSG specializes in commercial (B2B) debt, including fire and water restoration, HOA assessment recovery, and merchant cash advance recovery. Most positive BBB reviews are from business clients, not consumers.
- BBB complaints describe a pattern of vague voicemails from “RSG” that never identify the company name, the reason for calling, or the debt in question. Consumers with no outstanding debts and excellent credit report receiving these calls.
- You may be entitled to up to $1,000 per FDCPA violation and $500 to $1,500 per unauthorized robocall. RSG pays your attorney fees if we win.
Free Case Review: +1-844-638-1122
Who Is Recovery Solutions Group?
Recovery Solutions Group, LLC (RSG) is a debt collection agency headquartered at 1008 Mattlind Way, Milford, Delaware 19963. The company was incorporated on February 16, 2012, as RSG Group, LLC. Website: rsgcollect.com. Phone: (302) 241-0686.
RSG is led by CEO Bill Richards and General Manager Michelle Shaw. The company is BBB-accredited since March 22, 2021 with an A+ rating. It is also a member of the Restoration Industry Association (RIA), which reflects its focus on fire and water damage restoration debt.
RSG markets itself as a commercial debt specialist providing “compassionate” and “high-touch” collection services. Its stated specializations include AR management, business process outsourcing, fire and water debt recovery, HOA assessment fee recovery, merchant cash advance recovery, international commercial collections, and private investigator services.
RSG’s BBB profile has an A+ rating with 4.35 out of 5 from 23 customer reviews. However, the overwhelming majority of those positive reviews come from business clients who hired RSG to collect their debts, not from consumers who were contacted by RSG. The 22+ complaints filed against RSG come from consumers on the receiving end of collection calls.
Why Is Recovery Solutions Group Calling You?
RSG is calling because a creditor (typically a business, not a consumer lender) assigned your account for third-party collection. Based on RSG’s stated services, the original debt is most likely from one of these sources:
- Fire or water damage restoration. RSG specializes in collecting insurance deductibles and unpaid balances from homeowners who had restoration work done after fire, flood, or water damage. If you had restoration work and there is an outstanding balance, RSG may be the collector assigned to recover it.
- HOA assessments. RSG collects delinquent homeowner association fees and special assessments on behalf of HOA boards and property management companies.
- Merchant cash advance. RSG lists “merchant cash advance recovery” as a specialty. If you took out a merchant cash advance that went into default, RSG may be collecting on behalf of the MCA lender.
- General commercial debt. RSG also handles standard business-to-business collections, meaning your debt could originate from any commercial transaction.
Do not pay before verifying. Request debt validation in writing within 30 days of first contact. Learn what to do when a debt collector contacts you.
Is Recovery Solutions Group Harassing You?
Whether You Owe the Debt or Not, We Can Help You
Federal law protects you from abusive debt collection. You may be entitled to:
- Up to $1,000 per FDCPA violation
- Actual damages for emotional distress and lost wages
- Attorney fees paid by Recovery Solutions Group if we win
We work on contingency. You pay nothing unless we win.
FREE Case Review: +1-844-638-1122
The BBB Complaint Pattern: Vague Voicemails From “RSG”
The most revealing RSG complaints do not involve threats or abusive language. They involve a much simpler violation: failing to properly identify themselves.
One BBB complaint describes a consumer receiving voicemails from someone at “RSG” for over a month. The caller never stated what the call was about, never identified the company by its full name, and never disclosed the nature of the debt. The consumer called back repeatedly and was sent to voicemail every time.
This consumer reported having an 807 credit score, no outstanding debts, and no collections on their credit report. They wrote: “I would like to know why I keep getting contacted by this individual and how he got my information.”
Under federal law, a debt collector must clearly identify themselves as a debt collector in every communication. Voicemails that say only “this is [name] from RSG, please call me back” without disclosing the debt collection purpose may violate the FDCPA’s “mini-Miranda” disclosure requirement. If RSG is leaving you similar voicemails, document each one.
Is Recovery Solutions Group a Scam?
No. RSG is a legitimate debt collector incorporated in Delaware, BBB-accredited since 2021, with an A+ rating and named management. It is not a scam.
However, its BBB reputation is built almost entirely on reviews from business clients who hired RSG to collect on their behalf. The consumer-side experience is different. The 22+ BBB complaints come from people who received collection calls and describe vague voicemails, difficulty reaching callers, and contact about debts they do not owe.
The B2B vs. consumer distinction matters legally. RSG may operate differently when collecting business debt (where FDCPA protections are more limited) than when collecting consumer debt. If RSG is applying commercial collection tactics to a consumer debt (your personal obligation, not a business account), those tactics may violate the FDCPA regardless of how effective they are in the B2B context.
Recovery Solutions Group Phone Numbers
- (302) 241-0686 (also 3022410686, 302-241-0686, 302.241.0686): Main Milford, DE office listed on BBB and ZoomInfo
RSG may use additional numbers. Document every call: date, time, number, what was said. If calls are automated, each one to your cell without consent may be a separate TCPA violation worth $500 to $1,500. Do not delete voicemails, especially vague ones that fail to identify the caller as a debt collector. Check how many times a collector can legally call per day.
How to Stop Recovery Solutions Group
1. Request Debt Validation
Certified letter to Recovery Solutions Group, LLC, 1008 Mattlind Way, Milford, DE 19963 within 30 days of first contact. Demand the original creditor, debt date, itemized balance, and proof. See our debt validation guide.
2. Determine If This Is B2B or Consumer Debt
If RSG is collecting a personal obligation (medical bill, HOA fee, personal restoration invoice), you have full FDCPA protection. If the debt is from your business, FDCPA protections may be more limited, but state consumer protection laws may still apply. Understanding this distinction shapes your legal strategy.
3. Document Every Contact
Save every voicemail. Write down the date, time, number, and exact words used. If the caller said only “this is [name] from RSG” without disclosing the debt collection purpose, note that specifically. Those vague messages can be evidence of FDCPA violations.
4. Send a Cease-and-Desist
Certified mail to the Milford, DE address. After receipt, RSG can only contact you to confirm cessation or notify you of legal action. Review what to say and not say to a collection agency.
5. Call an Attorney
Call +1-844-638-1122. The Wood Firm PLLC stops contact within 48 hours.
Can Recovery Solutions Group Sue Me or Garnish My Wages?
RSG can sue you if the debt is valid and within the statute of limitations. Delaware allows 3 years for most consumer debts. If the original creditor is in a different state, that state’s statute of limitations may apply instead.
RSG cannot garnish your wages without a court judgment. Any threat of immediate garnishment without a court order is a federal violation.
How to Remove RSG From Your Credit Report
- Debt is not yours: Dispute with all three bureaus. The BBB complaint pattern shows consumers with no outstanding debts being contacted by RSG.
- Balance is inaccurate: Dispute with documentation from the original creditor.
- RSG never validated: Reference the unanswered validation request in your bureau dispute letter.
- Pay-for-delete: Negotiate written deletion before paying.
Inaccurate reporting gives you a separate FCRA claim. Learn about your credit reporting rights.
How The Wood Firm PLLC Can Help You
When RSG leaves voicemails that fail to identify the debt collection purpose, contacts consumers about debts they do not owe, or applies B2B collection pressure to consumer accounts, those are actionable claims under the FDCPA, FCRA, and TCPA.
The Wood Firm PLLC has handled these cases exclusively since 2011. Never represented a creditor. You pay nothing up front. Contact stops within 48 hours. Learn about how we work for you and why clients choose us. Read the attorney profile.
Real Cases Against Collectors Like RSG
Client identities are protected.
- Vague voicemail violation. A collector left repeated voicemails identifying only a first name and company abbreviation without disclosing the debt collection purpose. The Wood Firm PLLC documented each voicemail as a separate FDCPA mini-Miranda violation and obtained statutory damages.
- Wrong-person collection. A client with no outstanding debts received persistent calls from a collector. The client’s credit report showed zero collections. The Wood Firm PLLC pursued FDCPA claims for the improper contact and recovered damages.
- B2B tactics on consumer debt. A collector applied commercial collection pressure to a personal account, including workplace contacts and threats. The Wood Firm PLLC documented the FDCPA violations and secured damages plus cessation.
Has Recovery Solutions Group Violated Your Rights?
Whether You Owe the Debt or Not, We Can Help You
Free Consultation – No Upfront Costs – RSG Pays Our Fees
Frequently Asked Questions About Recovery Solutions Group
Who is Recovery Solutions Group?
A Delaware-based commercial debt collector at 1008 Mattlind Way, Milford, DE 19963. Incorporated in 2012. BBB-accredited since 2021 with an A+ rating. CEO: Bill Richards. Specializes in B2B collections, including fire/water restoration, HOA fees, and merchant cash advances.
Is Recovery Solutions Group a scam?
No. RSG is a legitimate, BBB-accredited collector. However, most positive reviews are from business clients who hired RSG, not consumers who received collection calls. Consumer-side BBB complaints describe vague voicemails and contact about debts that do not exist.
Why does RSG keep calling but never say why?
BBB complaints describe a pattern of voicemails from “RSG” that do not identify the company name, the debt, or the debt collection purpose. Under federal law, this failure to identify may itself be a violation of the FDCPA mini-Miranda disclosure requirement.
What does RSG collect?
Primarily commercial debt: fire/water restoration balances, HOA assessments, merchant cash advances, and general B2B collections. When collecting personal debts like HOA fees or restoration invoices, full FDCPA protections apply.
Can RSG sue me?
Yes, if the debt is valid and within the statute of limitations. Delaware allows 3 years for most consumer debts.
Can RSG garnish my wages?
Only with a court judgment. Any threat of immediate garnishment without a court order is a federal violation.
How do I stop RSG from calling?
Cease-and-desist via certified mail to 1008 Mattlind Way, Milford, DE 19963.
What is the RSG phone number?
(302) 241-0686 is the main number. Document every call.
Take Action Against Recovery Solutions Group Today
If RSG is leaving vague voicemails, calling about debts you do not owe, or applying B2B pressure to a personal account, you have enforceable rights. The Wood Firm PLLC has handled consumer protection cases exclusively since 2011, works on contingency, and makes RSG pay the legal fees if we win.
Call +1-844-638-1122 for a free case review. Browse our list of collection agencies, review our practice areas, or file with the CFPB.
