Stop Financial Business Consumer Solutions Harassment

Financial Business and Consumer Solutions (FBCS) filed for Chapter 7 bankruptcy in September 2024 following a February 2024 data breach that exposed the personal information of nearly 2 million people — yet BBB complaints show consumers are still receiving calls claiming to be from this agency as recently as October 2025. If FBCS is calling you, call The Wood Firm PLLC at +1-844-638-1122 for a free case review.

In our practice, the most common pattern we see with FBCS involves consumers being contacted about debts they don’t recognize, calls to their workplace, and a complete failure to identify the caller as a debt collector. Whether their conduct occurred before the bankruptcy filing or continues today, federal law may entitle you to damages.

Also searched as: FBCS, FBCS Inc, Financial Business and Consumer Solutions Inc, Federal Bond Collection Services, fbcs-inc.com, FBCS debt collector, Financial Business Consumer Solutions.

Key Facts About Financial Business and Consumer Solutions (FBCS)

Who Is Financial Business and Consumer Solutions

Financial Business and Consumer Solutions is a third-party debt collection agency that was headquartered in Hatboro, Pennsylvania, and operated for over four decades before its collapse. Founded in 1982 as Federal Bond Collection Services, the company specialized in recovering charged-off and delinquent accounts for healthcare providers, financial institutions, auto lenders, and utility companies.

FBCS also offered “early out” collection services targeting accounts in early-stage delinquency for higher recovery rates.

The company ceased active operations after filing for Chapter 7 bankruptcy in September 2024, a direct consequence of the February 2024 data breach that triggered more than ten federal class action lawsuits. Despite the bankruptcy, BBB complaints as recent as October 2025 show consumers still receiving collection calls — calls that, given the bankruptcy, are likely fraudulent or originate from a different agency that acquired FBCS accounts.

Clients who contact us about FBCS frequently describe two distinct situations: harassment that occurred before the bankruptcy filing and violations they are still experiencing from unknown callers misrepresenting themselves as FBCS representatives.

Note on disambiguation: “FBCS Consumer Contact Solutions” is a separate entity from Financial Business and Consumer Solutions, Inc. This article covers only FBCS Inc., the Hatboro, Pennsylvania agency that filed for bankruptcy in 2024.

What Does FBCS Stand For

FBCS stands for Financial Business and Consumer Solutions, the name the company operated under after rebranding from its original name, Federal Bond Collection Services. Some consumers searching for the company also encounter the abbreviation FBCS in connection with “fbcs-inc.com,” the agency’s former website. The two names refer to the same Hatboro, Pennsylvania, company that filed for Chapter 7 bankruptcy in September 2024.

Why Is FBCS Calling Me

FBCS is calling you because a creditor placed a delinquent account with them for collection — but given their September 2024 bankruptcy, any current calls claiming to be FBCS may be fraudulent or from another agency that purchased your account from the bankruptcy estate. Before the bankruptcy, FBCS collected for healthcare providers, credit card issuers, utility companies, student loan servicers, and auto lenders.

According to BBB complaints filed through October 2025, consumers have alleged the following patterns from FBCS or callers claiming to represent FBCS:

• Workplace contact: Multiple BBB complainants reported FBCS representatives calling their place of employment and, when confronted, allegedly stating that they were entitled to call work numbers. The FDCPA restricts workplace calls when a collector knows the employer disapproves.
• Failure to identify as a debt collector: According to BBB complaints filed in 2023, consumers reported receiving calls in which no identification of the caller or the purpose was provided — a potential violation of the FDCPA’s disclosure requirements under 15 U.S.C. § 1692d(6).
• Collecting on time-barred or disputed debts: BBB records reflect consumer reports of FBCS allegedly pursuing debts the consumer had previously disputed or that were past the statute of limitations, then continuing to send settlement offers after being told to stop.
• Relentless call frequency: Consumers in BBB complaints and reviews described calls multiple times per day, including calls that disrupted them at work, with the agency reportedly ignoring verbal requests to stop. Regulation F limits contact to seven times within seven days per debt.
• Data breach notification failures: According to BBB complaints from 2024, some consumers were not notified of the February 2024 data breach for as long as seven months after the incident occurred, potentially leaving them exposed to identity theft without warning.

Review the full FBCS BBB complaint history for the documented complaint record.

Has Financial Business and Consumer Solutions Been Sued

Yes, FBCS has been named as a defendant in numerous federal lawsuits, including over ten data breach class actions filed in 2024 alone and multiple prior FDCPA cases alleging deceptive and improper collection practices.

2024 Data Breach Class Actions (federal filings following the February 2024 breach):

• Joseph Stallone v. FBCS (filed May 4, 2024)
• Alison Croteau v. FBCS (filed May 7, 2024)
• Kevin Brooks v. FBCS (filed May 10, 2024)
• Jesse Apthorp v. FBCS (filed May 10, 2024)
• Sophie Cahen Vorburger v. FBCS (filed May 13, 2024)
• Mickey Hwang v. FBCS (filed May 13, 2024)
• Dana Kerr v. FBCS (filed May 15, 2024)
• Derrick Vines and Bradford Wicks v. FBCS (filed May 15, 2024)
• Jerome Frasier v. FBCS (filed May 17, 2024)
• Griffin R. Wagner v. FBCS (filed May 17, 2024)

These cases alleged that FBCS failed to implement reasonable security measures to protect the sensitive personal information in its possession, exposing nearly 2 million individuals to identity theft risk. The company’s Chapter 7 bankruptcy filing in September 2024 (Case No. 24-13029) followed directly from this litigation.

Prior FDCPA Lawsuits alleging collection practice violations:

• Brown v. Financial Business and Consumer Solutions, Inc. (Case No. 3:17-cv-00733-FLW-TJB) — FDCPA violations
• Peterson v. FBCS Inc et al. (Case No. 3:18-cv-01242-B) — FDCPA violations
• Goldson v. FBCS Inc et al. (Case No. 8:18-cv-02128-TMC) — FDCPA violations
• Medellin v. Financial Business and Consumer Solutions, Inc. (Case No. 3:18-cv-00281-DB) — FDCPA violations
• Patton v. Financial Business and Consumer Solutions, Inc. (Case No. 2:16-cv-02738-JCM-CWH) — FDCPA violations
• Holmes v. FBCS (class action) — alleged FDCPA violations regarding collection practices
• FBCS and LVNV Funding (December 2018) — alleged failure to provide proper debt dispute instructions
• FBCS and Jefferson Capital Systems, Inc. (February 2018) — Wisconsin consumer FDCPA lawsuit
• Misleading collection letter lawsuit (January 2019) — alleged FBCS sent misleading communications about time-barred debt

In our firm’s experience, the pattern across the FDCPA cases against FBCS involves a recurring failure at the disclosure and validation stages: letters that allegedly obscure dispute rights, and calls in which the collector’s identity and purpose are not clearly stated. These are not isolated errors — they appear across multiple jurisdictions and time periods in the case record.

How to Identify Calls from FBCS or 800-220-2018

FBCS operated under two primary phone numbers that consumers reported receiving calls from: 800-220-2018 and 215-320-5761. Given the company’s bankruptcy, any current call from these numbers or from a caller claiming to be FBCS should be treated with extreme caution — it may be fraudulent.

Under the FDCPA, every debt collection call must disclose that the communication is from a debt collector. According to BBB complaints, consumers reported calls from FBCS in which no such identification was made — a potential violation of 15 U.S.C. § 1692e(11). If FBCS used automated dialing or prerecorded messages to reach your cell phone without your consent, those calls may also constitute violations of the Telephone Consumer Protection Act (TCPA), each carrying $500 to $1,500 in statutory damages.

Who Does FBCS Collect For

FBCS collected delinquent accounts on behalf of healthcare providers, credit card issuers, auto lenders, student loan servicers, and utility companies. The agency also worked with third-party debt buyers such as LVNV Funding and Jefferson Capital Systems, as reflected in federal court filings. If you received a call from FBCS, the underlying debt may originate from any of these sectors, and the entity that originally issued the debt may be different from the one currently trying to collect it.

How to Respond When FBCS Calls You

The most important first step is to document every contact before doing anything else. A call log with dates, times, phone numbers, and what was said is your primary evidence of any FDCPA violation, and without it, individual violations become difficult to prove.

1. Document every contact immediately. Write down the date, time, number displayed, and a summary of exactly what was said. Save any voicemails. If the caller failed to identify themselves as a debt collector, note that explicitly.
2. Request written debt validation. If you receive contact within 30 days of their initial communication, send a written validation request. A collector must cease collection activity until they provide adequate proof of the debt’s validity and amount.
3. Send a written cease-and-desist if calls continue. If a consumer sends a written request to stop contact, the FDCPA limits the collector to one follow-up communication confirming receipt or notifying of a specific legal action. Each call after that written request may constitute a standalone violation worth up to $1,000.
4. Consult a consumer protection attorney before paying anything. Given FBCS’s bankruptcy, any payment arrangement may not resolve the underlying debt correctly. An attorney can verify whether the debt is valid, whether it is time-barred, and whether you have affirmative claims that outweigh what you allegedly owe.

Clients we’ve represented who were contacted by FBCS about debts they’d already disputed often didn’t realize until they spoke with our firm that those continued contacts were themselves violations worth pursuing.

How to Remove Financial Business and Consumer Solutions from Your Credit Report

Removing FBCS from your credit report is possible, and their bankruptcy status significantly strengthens your dispute position. If FBCS cannot respond to a credit bureau investigation request because they have ceased operations, the bureaus are required to remove the tradeline.

• Dispute with all three bureaus. Send written dispute letters to Equifax, Experian, and TransUnion. Reference FBCS’s Chapter 7 bankruptcy filing (Case No. 24-13029) and their likely inability to verify the debt.
• Cite the data breach if applicable. If you were among the approximately 1,955,385 individuals affected by the February 2024 breach, reference the breach in your dispute. The compromised data may mean the account information in their system is unreliable.
• Challenge time-barred entries. Multiple BBB complaints reflect consumers being pursued for debts past the statute of limitations. Reporting a time-barred debt as current can itself constitute an FCRA violation.
• File a bankruptcy estate claim if warranted. An attorney can help you determine whether to file a creditor’s claim in the bankruptcy proceedings for both FDCPA violations and data breach damages.

In our experience, FBCS tradelines are among the more vulnerable entries on a credit report right now precisely because the company cannot mount an investigation response. We’ve seen collection entries removed within the 30-day investigation window when the collector is a dissolved or bankrupt entity.

What Our Clients Say

How The Wood Firm PLLC Fights Financial Business and Consumer Solutions

We represent consumers exclusively. The Wood Firm PLLC has never represented a creditor or collection agency, which means every strategy we develop is built entirely around protecting the person receiving the calls.

We Know Financial Business and Consumer Solutions’ Specific Playbook

In our practice, the first thing we examine in any FBCS matter is the call record and any written communications, because the documented violations in federal court filings show a consistent pattern of failures at exactly those touchpoints. Specifically, we look for:

• Calls that fail to identify the caller as a debt collector (violation of 15 U.S.C. § 1692e(11))
• Workplace contacts made after the consumer or employer objected (violation of 15 U.S.C. § 1692c(a)(3))
• Collection activity on time-barred debts presented as currently enforceable (violation of 15 U.S.C. § 1692e)
• Failure to cease collection after a written validation request (violation of 15 U.S.C. § 1692g)
• Continued contact after a written cease-and-desist was sent (each call is a separate violation)
• FCRA violations related to inaccurate or unverifiable credit reporting, especially given the bankruptcy
• TCPA violations if automated or prerecorded calls were placed to cell phones without consent

We Stop the Calls Within 48 Hours

The moment our firm sends a notice of representation, FBCS or any agency collecting on their behalf is legally required to direct all further communication through us. In our experience, the calls stop within 48 hours of that notice going out. Clients describe the silence as one of the most immediate and tangible forms of relief the process delivers.

We Handle FDCPA, FCRA, and TCPA Claims

FBCS’s documented conduct touches all three of the major federal consumer protection statutes. Here is how each applies:

• FDCPA: Covers the harassment, misrepresentation, and improper disclosure violations described across BBB complaints and federal lawsuits. Up to $1,000 per lawsuit in statutory damages, plus actual damages and attorney fees. See our consumer rights FAQ for more on FDCPA protections.
• FCRA: Applies when FBCS reported inaccurate information to credit bureaus or when accounts remain on your report that cannot be verified through the bankruptcy estate. Actual and punitive damages available.
• TCPA: Applies if FBCS used an automatic telephone dialing system or prerecorded voice to contact your cell phone without your prior express consent. Each illegal call carries $500 to $1,500 in damages.

You Pay Nothing Unless We Win

The Wood Firm PLLC takes FDCPA cases on a pure contingency basis. There are no retainer fees, no hourly rates, and no upfront costs of any kind. If we win or settle your case, federal law requires the debt collector to pay our attorney fees and court costs. You never pay us out of pocket.

About Attorney Jeff Wood

Jeff Wood founded The Wood Firm PLLC because he believed consumers facing debt collection harassment deserved the same quality of federal court representation that creditors routinely access. In more than 15 years of practice, he has never represented a creditor or collection agency — not once — and that singularity of focus is what makes the firm effective. He is admitted to practice in federal courts across multiple jurisdictions and has built his entire practice around the FDCPA, FCRA, and TCPA. What drives him is straightforward: most consumers don’t know they have rights, and the ones who do often don’t know how to enforce them. That gap is where this firm operates.

This article was reviewed for legal accuracy by Attorney Jeff Wood, Esq., founding attorney of The Wood Firm PLLC. Last reviewed: April 2026.

Frequently Asked Questions About Financial Business and Consumer Solutions

Is Financial Business and Consumer Solutions still in business?

No. FBCS filed for Chapter 7 bankruptcy in September 2024 (Case No. 24-13029, Eastern District of Pennsylvania) and has ceased operations. If you are receiving calls from someone claiming to be FBCS after that date, those calls may be fraudulent — document and report them immediately.

Is FBCS a scam or a legitimate company

FBCS was a legitimate, licensed debt collection agency for over 40 years — but legitimate does not mean every tactic they used was legal. Multiple federal lawsuits and BBB complaints alleged FDCPA violations including failure to identify callers as debt collectors, workplace harassment, and pursuit of time-barred debts. Review the FBCS BBB complaint record for the documented history.

Why is FBCS calling me if they filed for bankruptcy

If you are receiving calls from someone claiming to be FBCS after September 2024, those calls are not from FBCS. They may be from a scammer, or from another agency that purchased your account from the bankruptcy estate under a different name. Verify the caller’s identity in writing before taking any action, and contact our firm if the calls continue.

Can FBCS garnish my wages or sue me

FBCS cannot garnish your wages or file new lawsuits because they have filed for Chapter 7 bankruptcy. Wage garnishment requires an active court judgment, which a bankrupt, dissolved company cannot pursue. If you have an older judgment from an FBCS suit, consult an attorney about your options in the bankruptcy proceedings.

What should I do if I was affected by the FBCS data breach

If your personal information was among those exposed in the February 2024 breach, you should immediately place a fraud alert or credit freeze with all three bureaus, monitor your credit reports closely, and consult an attorney about your rights as part of the class action proceedings. The breach allegedly exposed Social Security numbers, dates of birth, and financial account information for nearly 2 million individuals.

Will FBCS entries still appear on my credit report after bankruptcy

Yes, FBCS entries can remain on your credit report even after their bankruptcy. However, you can dispute those entries with the credit bureaus by citing FBCS’s inability to verify the debt through the bankruptcy estate. If they fail to respond to the bureau’s investigation request within 30 days, the entry must be removed. Contact our firm to assist with this process.

Can I sue FBCS for harassment if they filed for bankruptcy

You may file a claim in the FBCS bankruptcy estate for FDCPA violations that occurred before the September 2024 filing. The bankruptcy does not erase pre-filing claims — it reorganizes how creditors, including consumers with valid legal claims, are paid. An attorney can help you assess whether filing a proof of claim in the bankruptcy is the right step for your situation.

What does FBCS stand for

FBCS stands for Financial Business and Consumer Solutions, a third-party debt collection agency headquartered in Hatboro, Pennsylvania. The company originally operated as Federal Bond Collection Services when it was founded in 1982. Both names refer to the same entity, which filed for Chapter 7 bankruptcy in September 2024.

The Wood Firm PLLC has focused exclusively on consumer protection law for over 15 years, representing individuals facing harassment from debt collectors including agencies like FBCS, Swift Funds Financial, Spire Recovery Solutions, and Global Recovery Solutions. Our firm holds an A+ rating with the Better Business Bureau and has never represented a creditor or collection agency. In FBCS matters specifically, we focus first on the call record, written communications, and credit report entries — because that is where the documented violations in this company’s history consistently appear. There are no upfront costs and no attorney fees unless we win. Call +1-844-638-1122 today for a free case review.