Getting a call from Wakefield & Associates about a medical bill feels stressful on its own. Learning the collector suffered a 2023 ransomware attack that may have exposed your health data makes it worse. Consumers who received a CyberScout breach notice now face compliance problems beyond a typical collection call.
Key Takeaways
- Wakefield & Associates is a real medical debt collector founded in 1946, headquartered in Aurora, CO, not a scam
- Wakefield is not BBB accredited and has 190+ documented federal lawsuits
- A 2023 ransomware attack, attributed to the Akira group, allegedly compromised HIPAA-protected patient data; CyberScout handled post-breach notification
- A 2024-2025 class action (Hernandez) alleged illegal interest charges, with a preliminary settlement certified in February 2025
- Documented allegations include unauthorized service fees, failure to identify the creditor, and continuing collection after cease requests
- The Wood Firm PLLC works on contingency, so you pay nothing unless we win
📞 Free Case Review: +1-844-638-1122
🏢 Who Is Wakefield & Associates
Wakefield & Associates is a national medical debt collection agency founded in 1946. The company is headquartered at 10800 E Bethany Dr., Suite 450, Aurora, CO 80014. It handles both early-stage billing and third-party collection for hospitals, clinics, and emergency medical services.
Wakefield operates under several names that may appear on your credit report or caller ID. These include Wakefield Collections, Wakefield RRC, Wakeassoc, and Wakefield Payment Solutions, its payment portal brand. All four names refer to the same company.
In our practice, we request the original assignment documentation on every Wakefield file. Chain-of-custody records show whether an account transferred with accurate balance history. That documentation often becomes the first place a case breaks down.
- Also Known As: Wakefield Collections, Wakefield RRC, Wakeassoc, Wakefield Payment Solutions
- Address: 10800 E Bethany Dr., Suite 450, Aurora, CO 80014-2697
- Regional Offices: Knoxville, TN; Jefferson City, MO; New Jersey; Columbus, OH
- BBB Profile: Wakefield & Associates BBB listing, not accredited, with an active complaint file
📞 What Are Wakefield And Associates Phone Numbers
Wakefield & Associates calls consumers from several different numbers. Any of the following may appear on your caller ID or voicemail.
- Main phone: (866) 623-2069 / 866-623-2069 / 8666232069
- Also reported: (303) 872-8492 / 303-872-8492 / 3038728492
- Also reported: (800) 864-3870 / 800-864-3870 / 8008643870
- Also reported: (844) 544-0408, (844) 554-0399, (800) 264-9399, (303) 652-5869, (303) 537-2900, (970) 867-8521
🤔 Why Is Wakefield And Associates Calling You When You Have No Debt
Wakefield & Associates may be calling you about debt you do not recognize for several documented reasons. Medical billing creates a specific type of confusion other debt types do not. Insurance adjustments and coordination-of-benefits disputes send accounts to collections even after a balance is resolved.
Consumer complaints against Wakefield describe the company pursuing debts insurance had already settled with the original provider. Consider these possibilities before you pay anything.
- The debt may belong to a family member whose account listed your contact information
- Insurance may have already paid the provider before the account moved to collections
- A larger hospital billing settlement may have already resolved the balance
- The debt may belong to someone with a similar name or a former address
- The provider may have adjusted or written off part of the original charge
Request complete itemized documentation before you engage in any payment discussion. Ask for the original provider’s name, the date of service, and any insurance explanation of benefits.
🏥 Who Does Wakefield And Associates Collect For
Wakefield collects debt on behalf of healthcare providers across several states. The agency handles both directly assigned accounts and purchased portfolios of medical debt.
- Inphynet Contracting Services, named specifically in the 2024-2025 Hernandez class action over alleged illegal interest charges
- Hospital systems across Tennessee, Colorado, Missouri, and New Jersey
- Emergency medical service providers
- Out-of-network physician groups, where insurance reimbursement disputes are common
⚠️ Is Wakefield And Associates A Scam
Wakefield & Associates is a real, licensed debt collection agency. Licensed does not mean every tactic is legal. Reportedly, the company has drawn 190+ federal lawsuits alleging unauthorized fees, missing disclosures, and continued contact after cease requests.
Consumers have alleged Wakefield pursued debts insurance had already paid. According to BBB records, the agency is not accredited and maintains an active complaint file. Legitimate licensing and documented compliance problems can exist at the same time.
🚫 Is Wakefield And Associates Banned By The FTC
No. Wakefield & Associates has not been banned by the FTC. Federal enforcement action against the company is not documented in current records.
The absence of an FTC ban does not mean Wakefield’s practices are unchallenged. Private lawsuits, including Hernandez, Velez, and Milner, allege specific FDCPA violations tied to interest charges and undisclosed fees.
In our practice, we treat a missing FTC action as only one data point. Private lawsuits like Hernandez often carry more direct evidence of a collector’s current tactics. That evidence can matter more than a regulator’s public record.
🔒 What Was The Wakefield And Associates Data Breach
In late 2023, Wakefield & Associates was reportedly targeted in a ransomware attack attributed to the Akira group. The breach allegedly involved potential theft of HIPAA-protected patient data, the kind of information Wakefield routinely handles.
If a Wakefield letter referenced CyberScout, that company provided identity monitoring after the breach. CyberScout is not a debt collector. Its involvement signals that your data may have been part of the exposed information.
In our practice, we ask every Wakefield client whether they received a CyberScout notice. A breach-linked account error can look identical to an ordinary billing mistake. If you are contacted about an unfamiliar debt after the breach, review it with an attorney before engaging.
⚖️ Has Wakefield And Associates Been Sued
Yes. Wakefield & Associates has been named as a defendant in multiple federal lawsuits, and the company reportedly has 190+ federal cases on record. The allegations span collection letter content, call recording practices, and interest calculations.
- Hernandez v. Wakefield & Associates (2024-2025, M.D. Fla.): Alleged Wakefield charged interest on medical debts owed to Inphynet Contracting Services without legal authority. A preliminary settlement was certified in February 2025.
- California Call Recording Class Action (2020): Alleged Wakefield recorded calls containing HIPAA-protected medical information without consumer consent, in violation of state privacy law.
- Velez v. Wakefield & Associates (2018, Fla.): Alleged collection notices failed to state the interest rate, amount, or accrual date owed.
- Machnik v. Wakefield & Associates (2018, Wis.): Alleged Wakefield failed to identify the current creditor, referring only to an unnamed “client.”
- Milner v. Wakefield & Associates (2018, Ala.): Alleged an unauthorized $4.95 service fee for credit card payments.
- Tennessee filing (Kittell Law Firm): Alleged Wakefield continued collection after a consumer sent an explicit cease request.
- Earlier cases: Nikkel v. Wakefield (2012, D. Colo.), Tanner v. Thomason Law Firm and Wakefield (2011, D.N.M.), and Sowers v. Wakefield (2010, D. Colo.)
In our practice, we cross-check every Wakefield collection letter against the disclosure gaps alleged in Velez, Machnik, and Milner. Those same drafting patterns still surface in current correspondence. That review often reveals which specific claim applies to your account.
💳 Is Wakefield Payment Solutions Legitimate
Yes. Wakefield Payment Solutions is Wakefield & Associates’ own payment portal, not a separate company or a scam. If Wakefield directed you there, you are on the company’s official platform.
Before paying through that portal, confirm the debt belongs to you and the balance is accurate. The Hernandez interest allegation and the Milner fee allegation both suggest amounts in Wakefield’s system deserve scrutiny before payment.
📋 How Can You Remove Wakefield And Associates From Your Credit Report
Start by verifying the credit entry is accurate before you pursue removal. Wakefield’s documented history of allegedly reporting paid debts means an entry may contain errors you can dispute without any payment.
- If the entry is inaccurate, dispute it in writing with Equifax, Experian, and TransUnion, and attach insurance EOBs or provider documentation showing the correct balance
- If validation was never adequately provided, cite that gap directly in your bureau dispute
- If interest or fees look unauthorized, reference the Hernandez and Milner allegations and document the discrepancy in the reported amount
- For pay-for-delete, negotiate a written deletion commitment from all three bureaus before you make any payment
- The seven-year reporting clock runs from the original delinquency date, not from when Wakefield acquired the account
🛑 How Can You Stop Calls From Wakefield And Associates
Requesting validation first gives you more leverage than an immediate cease-and-desist, especially for medical debt where billing errors are common. If you are receiving calls from (866) 623-2069, (303) 872-8492, or any other Wakefield number, follow these steps.
1. Request Debt Validation In Writing
Within 30 days of first contact, mail a certified validation request to the Aurora, CO address. Ask for the original provider’s name, dates of service, an itemized billing breakdown, and proof the debt was not already paid.
2. Verify Insurance Directly
Contact your insurer and the original healthcare provider before paying Wakefield anything. Compare your explanation of benefits to the amount Wakefield claims you owe.
3. Send A Cease-and-Desist Letter
If calls continue after validation, mail a certified cease-and-desist to Wakefield’s Aurora address. Under the Fair Debt Collection Practices Act, contact must stop except to confirm cessation or notify you of legal action.
4. Check The Statute Of Limitations
Most states limit medical debt lawsuits to three to six years from the last activity date. Even a partial payment can restart that clock in some states, so verify the timeline before paying.
5. Hire An Attorney
Once Wakefield knows you have legal representation, contact must route through your attorney. The Wood Firm PLLC works on contingency and offers a free case review before you commit to anything.
🤝 How The Wood Firm PLLC Helps Stop Wakefield & Associates Debt Harassment
The Wood Firm PLLC helps stop Wakefield & Associates debt harassment using the collector’s own litigation history as a roadmap. We examine collection letters for the specific gaps alleged in Velez, Machnik, and Milner. We evaluate whether Wakefield’s call recording practices affected you, and whether the 2023 breach contributed to any account error you received.
We send a legal notice immediately after you retain us, and contact typically stops within 48 hours. You pay nothing unless we win, and Wakefield pays our attorney fees if we prevail. Call +1-844-638-1122 for a free consultation.
📣 Wakefield & Associates keeps calling, and you deserve answers. Visit our contact page or call +1-844-638-1122 for a free case review. The Wood Firm PLLC handles these cases on contingency, so if Wakefield violated federal law, they pay our fees.
❓ Frequently Asked Questions About Wakefield And Associates
Is Wakefield and Associates a scam
No, Wakefield is a real, licensed medical debt collector founded in 1946. It is not BBB accredited and has 190+ documented federal lawsuits. Licensed does not mean every practice complies with federal law.
Why is Wakefield and Associates calling me when I have no debt
Medical billing errors are common, including unrecorded insurance payments and accounts tied to family members. Request itemized documentation before engaging. Consumer complaints describe Wakefield pursuing debts insurance had already paid.
What is Wakefield and Associates phone number
Their primary number is (866) 623-2069. They also call from (303) 872-8492, (800) 864-3870, (844) 544-0408, (844) 554-0399, and (800) 264-9399. Document every call and text you receive.
Is Wakefield Payment Solutions legit
Yes, wakefieldpaymentsolutions.com is Wakefield’s own payment portal, not a separate company. Verify the balance is accurate and free of unauthorized interest before you pay through it.
Who does Wakefield and Associates collect for
Wakefield collects for hospitals, clinics, emergency medical services, and physician groups, mainly in Tennessee, Colorado, Missouri, and New Jersey. Inphynet Contracting Services is named in the Hernandez class action.
Can Wakefield and Associates charge interest on medical debt
Only if the original service contract or state law authorizes it. The Hernandez class action alleged Wakefield charged interest without legal authority, reaching a preliminary settlement in February 2025.
Will Wakefield and Associates show up on my credit report
Wakefield can report a valid, accurate debt to the credit bureaus. Verify the entry first, since Wakefield has faced allegations of reporting paid or inflated balances in prior lawsuits.
✅ What Should You Do Next If Wakefield Is Calling You
Request written validation before you consider paying anything Wakefield claims you owe. Compare it against your own insurance and provider records, and keep every letter and call log. If Wakefield already violated federal law, contingency representation costs you nothing upfront. Call +1-844-638-1122 for a free case review.
Jeff Wood represents consumers exclusively, never creditors or collectors. He holds federal court admissions across 9 districts, including all courts of AR, CO, NM, and TX. He practices from Little Rock, AR.
